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General questions

  1. What programs can I use WO Mic device? Can I use it with Skype, recording tool, or voice recognition tools?
  2. Windows prompts missing DLL error when when I try to launch WO Mic client. How to solve it?
  3. What audio format does WO Mic support?
  4. Does WO Mic support PS3/4?
  5. Does WO Mic support Linux?
  6. Can I connect multiple phones to PC at same time?

WO Mic Device driver

  1. I cannot find WO Mic audio device. How can I know if the device driver has been installed successfully?
  2. How can I remove WO Mic device driver in Windows?

Connection questions

  1. Why it cannot connect successfully when I'm using Wi-Fi? It's OK with Bluetooth.
  2. How to enable USB debugging on Android phone?
  3. How can I install USB driver for my Android phone to use USB transport?
  4. The connection terminates every 5 minutes. Why?

Audio quality

  1. There is serious noise like static current. How to avoid it?
  2. The sound is robotic. How to solve it?

3rd party programs

  1. WO Mic device is not listed in Skype. How can I use it with Skype?

Subscription

  1. How can I cancel my subscription of WO Mic?
What programs can I use WO Mic device? Can I use it with Skype, recording tool, or voice recognition tools?
Yes, you can. You can use it with any programs that work with real mic device. You can set WO Mic device to be the default recording device for those programs that don't allow you to choose recording device.
Windows prompts missing DLL error when when I try to launch WO Mic client. How to solve it?
Install VC runtime re-distributable (x86) from Microsoft.
What audio format does WO Mic support?
WO Mic supports 48000 sampling rate, mono channel and 16 bits per sample.
Does WO Mic support PS3 or PS4?
No, it does not.
Does WO Mic support Linux?
Yes, it does. It supports Windows and Linux.
Can I connect multiple phones to PC at same time?
No, you cannot do that with WO Mic. Only 1 connection is allowed.
I cannot find WO Mic audio device. How can I know if the device driver has been installed successfully?
Open WO Mic client and select Help -> Statistics. In the panel, if driver is working well, it should show like Driver state: 1; otherwise, it shall show Driver state: 0.
How can I remove WO Mic device driver in Windows?
When you remove WO Mic (either by running WO Mic uninstall.exe or by selecting to remove WO Mic in Windows Settings), WO Mic driver will be removed automatically. If it fails, follow below steps to remove WO Mic driver manually.
  1. Press Windows + X
  2. Select Device manager in the popup menu
  3. Click on Sound, video and game controller
  4. Right click on WO Mic Device and select Uninstall
Why it cannot connect successfully when I'm using Wi-Fi? It's OK with Bluetooth.
For Wi-Fi, TCP port (outgoing from PC. Default is 8125) and UDP port (incoming to PC, default is 30000) are being used. Make sure your firewall on PC does not block these ports.
The control port (TCP port) should be same on phone and PC. The media port (UDP port) can only be configured on PC and will be synchronized to phone during connection establishment.
How to enable USB debugging on Android phone?
Go to Settings -> Developer options. Check USB Debugging.
Please note:
  • On most devices running Android 3.2 or older, you can find the option in Settings > Applications > Development.
  • On Android 4.2 and newer, Developer options is hidden by default. To make it available, go to Settings > About phone and tap Build number seven times. Return to the previous screen to find Developer options.
How can I install USB driver for my Android phone to use USB transport?
Please refer to these pages on how to install USB driver: If everything is ok, once you connect phone to your PC by USB cable, your phone should be listed in "ADB Interface" in Device Manager:

ADB interface
The connection terminates every 5 minutes. Why?
Does this also happen if your laptop display keeps ON? If it does not, please check your computer power options, to ensure that Wi-Fi connection will not be terminated when system enters sleep. Network adapter driver should also be updated to latest one and configured correctly.
There is serious noise like static current. How to avoid it?
Some audio source may be too sensitive to environment noise. Please go to app settings, select different MIC device as audio source and check which is the right one.
The sound is robotic. How to solve it?
This may be caused by different reasons. Here are some tips for your reference:
  • Use USB connection if possible. It's more robust than wireless connection. And its latency is lower.
  • Put WO Mic app into foreground. Android will always give high priority to foreground app to run.
  • Close other apps which may consume too much CPU. WO Mic needs enough CPU duty to do audio packet encoding and transmission.
  • Bluetooth and Wi-Fi are both using 2.4G ISM frequency. They may interfere each other seriously. If it's allowed, while you are using one wireless, you better shut down the other. Please do this on both phone and PC.
WO Mic device is not listed in Skype. How can I use it with Skype?
In Skype audio device setting, select "Custom device" as audio device. Then Skype allows you to customize microphone and speaker devices separately. Select WO Mic as the microphone device.
How can I cancel my subscription of WO Mic?
  • Android phone: Launch Google Play Store app. Tap Menu -> My Apps -> Subscriptions. Then tap on WO Mic to cancel its subscription.
  • iPhone: Refer to this page: https://support.apple.com/en-us/HT202039